If you use Outlook 2013, you can manually add the settings to connect to your account. If finding the global catalog server was the issue, the problem should now be resolved and the email account should now properly add. If you dont have an Autodiscover record in place, Outlook will generally be unable to find your mailbox settings to configure your account. reopen Microsoft Outlook and run through your profile set up. Make a String Value (REG_SZ) with the name DS Server and enter the value as the FQDN of your global catalog services domain controller, .Īfter that has been done.
#Connect outlook 2016 to exchange 2013 manual#
In the latest Outlook versions (2016/2019 or 365) this option is missing (the manual setup is not supported), and many users face problems to setup Outlook with Exchange, especially if needed to specify a URL to connect to a proxy server for Exchange. After doing so locate the following key: HKEY_CURRENT_USERSoftwareMicrosoftExchangeExchange Provider. In previous Outlook versions (Outlook 2007, 2010 & 2013) you have the option to manually setup and configure an Exchange Account. Today I document how I create Outlook profiles and overcome the error: Outlook must be online or connected to complete this action.
However things got complicated with Exchange 2013. It is always a good practice to backup the registry before making changes so to do so select “Computer” at the top of the tree, then click File > Export. Creating an Outlook Profile used to be a fairly trivial matter. To do so, first close outlook then open up the registry editor (regedit). In order to fix this I created a registry entry that manually pointed the laptops to our domain controller handling global catalog.
It turns out that the new laptop was not able to see our domain controller as the global catalog server and hence was not able to find our mail server via Active Directory.
#Connect outlook 2016 to exchange 2013 pro#
The laptop was running a fresh installation of Windows 8 Pro along with Microsoft Office 2013 so I was fairly confident nothing was corrupt. Outlook must be online or connected to complete this action.” The laptop was connected to the same network as the exchange server and able to see the server so I was unsure at first what was causing the error. During the process Outlook informed me that, “The connection to Microsoft Exchange is unavailable. I ran across an interesting issue today while setting up a new laptop in which I was getting an error while trying to add a new email account.
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